CLAVINOVA Warranty - All new Clavinova’s come with a 5 year full warranty through Yamaha as well as a 5 year extended warranty through our company. The 10 year warranty policy covers both parts and labor. One of the benefits of owning a Clavinova is that there is no maintenance or tuning required and they almost never require service. In the rare case that you notice any flaws in functionality, please call our customer support line and we will have certified digital piano technicians in your area contact you to schedule the repair.
USED Piano warranty - We are so confident in the quality of our used pianos that we offer an industry leading 10 years warranty covering everything but normal maintenance. All pre-owned pianos are thoroughly inspected, prepped, tuned prior to delivery. Each piano comes with one free in home tuning which can be redeemed at any time.
Shipping is free on all orders. All pianos sold within the Phoenix market will be delivered by Safe & Sound Piano Movers. Pianos being shipped out of state will arrive to your doorstep via a Saia LTL carrier. You will receive a tracking link the day after the piano ships. Depending on your location, your piano will arrive within 5-10 business days.
We have a 14 day return policy. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
There are so many things your new piano can do! If you have any questions about how to use any of the functions on your Clavinova, our My First Piano experts will be glad to take your call and help you to become more familiar with your new piano.